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Privacy Policy for Must Play Account Holders

We collect and handle data to run your account, process bKash, Nagad and Rocket deposits, verify withdrawals, and keep the lobby secure. This policy explains what we collect, how we use it, and how you can request changes or deletion.

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Must Play Privacy Policy for Must Play Account Holders
DATA SECURITY

How We Protect Your Information

We use encryption for payment data in transit and at rest. Session cookies expire when you log out. You control your password, and we recommend enabling two-factor authentication if your account offers it. We review access logs to spot suspicious activity and block unauthorized login attempts.

Encrypted Transfers

All bKash, Nagad and Rocket payment data moves through encrypted connections so transaction details stay private. We do not store your wallet PIN or password on our servers.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember language choice. You can clear cookies in your browser settings, though that will log you out and reset preferences.

Account Access Control

Only your login credentials grant access to your account. We log each login with device and location data so you can review recent sessions in your account settings and spot anything unusual.

Data Retention Policy

We keep transaction and game records for the period required by financial rules in eligible regions. After that, we archive or delete them unless a dispute or legal obligation extends the timeline.

PRIVACY CONTACT

Get in Touch About Your Data

If you want to see what data we hold, request changes, or ask us to delete your account information, reach out through any of these channels. Our team handles privacy requests separately from general support queries to make sure your concerns get the right attention.

Live Chat Open the chat bubble in the bottom corner of any page and mention you have a privacy question. Our agents will route you to the data-handling team who can pull your records or start a deletion request.
Email Support Send your request to our support email listed in the footer. Include your registered mobile number or account username so we can verify your identity before sharing or modifying data.
Help Centre Visit the Help Centre and look under Account Management for a privacy-request form. Fill it in with details about what you need, and we will respond within a few business days.

Common Questions About Your Data

We collect your mobile number, email, device type and IP address during registration. When you deposit via bKash, Nagad or Rocket, we record transaction IDs and amounts to track payments and process withdrawals.

Yes. Contact support through live chat or email with your account details. We will verify your identity and send you a copy of your registration info, transaction history and game records within a few business days.

We retain payment and game records for the period required by financial regulations in eligible regions. After that, we archive or delete them unless a dispute or legal obligation requires us to keep them longer.

We use third-party analytics to track lobby traffic and improve the site, but we do not share personally identifiable data with advertisers. Payment processors see transaction details needed to clear deposits and withdrawals.

Contact support and request account closure and data deletion. We will close your account and remove your data within a reasonable timeframe, unless we are required to keep records for legal or dispute-resolution purposes.

We use session cookies to keep you logged in and preference cookies for language choice. You can clear cookies in your browser settings, though that will log you out and reset your preferences.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.